Q1. Can I have a sample order ?

A: Yes, we welcome sample order to test and check quality. 

 

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 2-3 weeks for order quantity .

 

Q3. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.It's up to the buyer.

 

Q4. How to proceed an order?

A: Firstly let us know your requirements or application.

Secondly We quote according to your requirements or our suggestions.

Thirdly customer confirms the samples and places deposit for formal order.

Fourthly We arrange the production.

 

Q5. Is it OK to print my logo on the product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

 (OEM Order MOQ:200 pcs)

 

Q6. Do you offer guarantee for the products?

A: Yes, we offer 12 months warranty to our products.

 

Q7. What is your terms of payment?

A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

 

Q8. How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.5%.

Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

 

Q9. Are you a factory or a trading company?

We are the factory.

 

Q10. Why did you choose us?

Our edge is the factory of production, export product quality, factory direct prices.

Focus on beauty machine for 16 years.